Miami, FL, May 8, 2008 — AHI Software, Inc., a leader in on-demand Patient Access Management solutions, recently announced the launch of AHI Lobby, a Web-based patient tracking solution that can be fully integrated with the company’s AHIQA patient access quality assurance solution.
Built to begin improving patient satisfaction by tracking patient progress from the moment of registration, AHI Lobby tracks and reduces patient wait times and time spent with registration staff until the process is complete to allow administrators to manage the lobby area more efficiently, monitor patient flow and improve customer satisfaction. Beginning with a paperless sign-in that ensures privacy compliance, the system tracks the amount of time patients spend in each department as they move through their entire care regimen.
Available in two versions — Professional and Enterprise — AHI Lobby uses a real-time dashboard to help management quickly identify the number of patients waiting in any registration area, allow staff reassignments as necessary and quickly adjust staff levels to facilitate workflow in all service areas and speed the delivery of service. The dashboard also shows where and on which activities all staff members are working along with the amount of time being spent on each activity.
“In addition to the real-time data sharing, enterprise-wide trending, performance data and savings in time and labor that AHI Lobby provides, the system can be extended beyond registration to track enterprise-wide patient flow,” explained Tony Lopez, Vice President of AHI Software. “Implementation of the Lobby system gives you everything you need to increase patient satisfaction, from the paperless sign in to easy-to-use reporting tools.”
The user-friendly reports of AHI Lobby allow for continuous trending of staff levels and constant evaluation and improvement of operational processes, allowing facilities to streamline workflow and thereby reduce patient complaints over extended wait times. The reports also offer data to highlight and ease bottlenecks in specific delivery service areas.