Customer Support/Trainer

A fast growing software service provider for the healthcare industry is seeking an energetic and professional individual for a full-time position as a highly skilled Customer Support/ Trainer to advise, train, and support our customers and end-users of our healthcare industry-leading products nationwide. Submissions accepted via email only. The successful candidate must be task/detail/accuracy oriented, be able to multi-task, and have strong verbal and written communication skills, as well as showcase expert organizational and presentation skills. Position will be based out of our Miami Lakes, FL office.

Please Note: This position will require up to 60% travel nationwide. Travel will generally take place from Sunday afternoon to Friday evening. You must be resourceful, take initiative, and be comfortable in unfamiliar locations.

Responsibilities:

Frequent travel to client sites (hospitals, etc.) to conduct user training on our healthcare industry-leading software
Provide excellent customer service and assistance via telephone, email, or in person
Diagnose software system and computer issues, while providing workable solutions to problems
Build and foster effective relationships to ensure future business potential
All other duties as assigned

Requirements:

Patient Access, Registrar, or Financial Services experience in the healthcare industry is preferred
Must have effective verbal and written communication skills
Must be comfortable and professional in front of an audience, while possessing excellent presentation and training skills
Help desk, technical support, and customer service experience preferred
Solid work history and excellent professional references are required

We offer a competitive salary and excellent benefits which include: Paid time off, health, dental and vision insurance, short term disability, long term disability, life, AD&D, 401(k) and Profit Sharing in a smoke free/drug free environment. This position is a full-time position that may occasionally require working beyond a regular 40 hour work week, as needed. We are looking for an individual who is devoted and dedicated to his/her career.

All interested and qualified candidates are asked to apply to jobs@ahisoftware.com. Attached documents should be in PDF or MS Word Format. Submissions must include resume, work history, and salary history. Applications submitted without these will not be considered.

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