Testimonials

“Roper St. Francis has been able to build fully customizable rules that not only have helped virtually eliminate failed bills and claims originating from the access department, but we have also been able to narrow down rules to single patients. The ability to be so specific when customizing rules enables us to flag patients and make the registrar aware that the last time the patient was here they gave us a bad address or we need to sequence their bill in a particular way to avoid a payer denial for their presenting service.”

— Douglas Lind
Quality Control Coordinator Patient Access
Roper St. Francis Healthcare
Charleston, SC

“The usage of the AHIQA System has helped improve our front end registration process.”

— Robert Moffett
Patient Access Manager
Humility of Mary Healthcare
Warren, OH

“AHIQA allows us full functionality on our own to build rules as we need them. This has had a tremendous impact on increasing clean claims, education to registration staff, decreasing manual fixing on the back end, and expediting cash flow. AHIQA support staff has also been very prompt in responding to issues or questions. A couple times I had trouble getting a rule to work the way I wanted it to, and the support team called me back the same day and walked me through building the rule.”

— Rhonda Williams
Manager Patient Financial Services
Community Healthcare
Munster, IN

“By allowing the registrars to correct their own errors PRIOR to the bill dropping, they are not only learning the correct way to register but they are greatly reducing the amount of claims that error out once the bill drops in patient accounting. 80+% of our claims now process "clean" through patient accounting, requiring no biller interaction. Registration is no longer in the Top 10 reasons for claims erroring.”

— Teresa Bassett
Director, Patient Access
Riverside Regional Medical Center
Newport News, VA

“Our goal of 100% quality assurance review of all registrations has been achieved! The AHIQA system allows us to accomplish this with fewer FTE’s than ever before and the reports ensure that all Patient Access areas get timely feedback to help improve performance. Our billing is cleaner than ever!”

— Jorge Hernandez
Vice-President
Northside Hospital
Atlanta, GA