Testimonials

“We have only been using the AHI Lobby for a month and it has been extremely beneficial in tracking patient flow. We are now able to track/monitor exactly how long a patient waits in the lobby and how long the patient is with the registrar. My managers can monitor in real-time the registration areas allowing us to make immediate staffing adjustments. We have already reduced our average patient registration time including lobby wait from 18 to 10 minutes.”

— Teresa Bassett
Director, Patient Access
Riverside Regional Medical Center
Newport News, VA

“The reports are great for monitoring, scoring, and education. The system is very user friendly and easy to work with. The go live was the most seamless one I have seen and I have been involved in many. The training was quite simple for users to get started. I have been very pleased with the flexibility and have personally tracked the direct impact this has had on billing edits and denials.”

— Rhonda Williams
Manager Patient Financial Services Community Healthcare Munster, IN

“The quick error response time gives our registrars more than enough ample time to correct their errors so that a clean claim can be sent and increase our revenue. It also saves a lot of time in the back end, reducing the amount of errors that the back end staff has to correct.”

— Chris Shekane
Revenue Cycle Systems Analyst Holy Cross Hospital Ft. Lauderdale, FL

“What I like most about AHIQA is that the users are able to correct errors while the patient is in front of them or on the phone for pre-registrars. This way the users do not have a person pointing out their errors; the system does it for us. It’s also a great educational tool.”

— Dewanda Wilson
Education Coordinator PAS Saint Joseph's Hospital Atlanta, GA

“Prior to our strategic partnership with AHIQA the process by which we audited registration accuracy was extremely labor intensive and inconsistent. We were reactive rather than proactive with formal audits usually resulting from a perceived problem. With AHIQA in place the auditing process is a routine part of every day operations; staff members receive immediate meaningful feedback specific to the accuracy of their work. We don’t “wait” on a problem to develop anymore because we know about issue before they become problems. The dynamics of healthcare billing change on a routine basis and one of the beauties of AHIQA is that the system is updated accordingly with no trouble at all. The accuracy rate improvements we’ve documented with AHIQA are translatable to bottom line improvement so the expense is easily justified. At this point I shudder at the thought of going back to the way things were. I can say without reservation – AHIQA IS HERE TO STAY!”

— Jho Outlaw
Director, Providence Hospitals Columbia, SC